59club will bring together their network of partner venues from across the UK and Ireland as their 15^th Annual Service Excellence Awards Ceremony comes to Double Tree by Hilton, Milton Keynes on the 13th March 2025.  

The nominees for the prestigious accolades, which recognise those outstanding Venues, Teams and Individuals within the industry who consistently deliver outstanding experiences to their members and guests are determined by scores achieved through a detailed and objective mystery shopping programme, measuring the experience afforded to Members, Visitors and Prospective Members across Golf, Leisure and Spa. 

With a diverse range of Operators, which now expands beyond 250 venues across the UK and Ireland, 59club continue to reflect the very best performances regardless of a venue’s size, scale or profile, with five of the main titles further segmented into three categories based on the average guest fee charged. 

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Looking ahead to the Awards, Will Hewitt, General Manager, 59club UK said: 

“The 59club UK & Ireland Service Excellence Awards continue to set the Gold standard for customer service & operational excellence. Each nominee has demonstrated an unwavering commitment to enhancing guest experiences, and we look forward to celebrating their achievements”

The glittering award ceremony, which is supported by 59club’s Global Partner – Turtleson, and 59club UK’s Industry Partners – Albatross, Asbri Golf, Clubcar, Gaunt Golf Design, Golfbreaks.com, Golf Genius, Golf HR, HIO Golf, How Many Strokes, Isaacs Wealth & Benefits, Reesink Turfcare, Tagmarshal, and Tee Screen will conclude with the presentation of the 59club Bronze, Silver and Gold Flag awards to the Resorts and Members’ Clubs which have demonstrated distinction against criteria for both customer service delivery and the quality of their facilities. 

In addition to 59club’s UK Awards Event, the global Customer Service Management Specialists, will host six additional ceremonies during 2025 – starting in USA before heading off the MEA, Canada, Europe, Asia and finally finishing in Australia – as 59club continue uniting the world of golf & hospitality around their commitment to deliver customer service excellence.  

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*Full list of nominations below: 

Award for Service Excellence

Leading Spa Experience:

Eden Hall, Hanbury Manor, Hoarcross Hall, Rockliffe Hall, Stanley House, The Vale Resort

Leading Individual Golf Membership Sales Performance:

Cameron Dhir (The Astbury), Helen Roseberry (Ramside Hall), Lee Roberts (Branston G&CC), Pamela Neeson (Cameron House), Philomena Wilkinson (Forest of Arden)

Golf Membership Sales Team of the Year:

Branston G&CC, Forest of Arden, Ramside Hall, The Astbury, Windlesham GC, Wyke Green GC

Leading Individual Golf Sales Call Performance:

Brad Cannings (Macdonald Hotels), David Moon (St Mellion), Jeff Mills (Macdonald Hotels), Gareth Evans (Macdonald Hotels), Mark Sealey (Bowood), Wilf Goward (Hurtmore)

Leading Individual Golf Sales Appointment:

Alice Kozlowski (The Grove), Chris Rippon (The Belfry), Filip Hajdamach & Diane Riquel (K Club), Luke Speed (The Belfry), Tom Gregory & Sam Millar (The Grove)

Leading Individual Leisure Membership Sales Performance:

Adam Tyas (St Mellion), Connah Beesla-McGarry (Branston G&CC), George Wainwright (Branston G&CC), Matthew Rose (The Vale Resort), Rebecca Chard (The Vale Resort)

Leisure Membership Sales Team of the Year:

Branston G&CC, Instinct Gym & Wellbeing, Rockliffe Hall, The Belfry, The Vale Resort

Food & Beverage Manager of the Year:  

Green Fee Over £160: Eddie Devane (Mount Juliet), F&B Team (Royal Dornoch GC), F&B Team (K Club), Kevin Canavan (Royal Dublin GC), Navin Sookun (County Lough GC)

Green Fee £159 – £75: Chris Lee (East Herts GC), Craig McKinlay (Panmure GC), Danielle Jones (Newport GC), Glenn McNaughton (Long Ashton GC), Gyzelle Headington (Essendon GC)

Green Fee £74 & Under: Emma Frow (Lichfield G&GC), F&B Team (Bulbury Woods GC), F&B Team (Crane Valley GC), F&B Team (Knebworth GC), Sue Elliott (Filton GC)

Golf Retail Manager of the Year: 

Green Fee Over £160: Andrew Dyce (Fairmont St Andrews), Elliott Laville (Foxhills Club & Resort), John Dwyer (Royal Dublin GC), Neil Graham (Portstewart GC), Tom Minshull (The Grove)

Green Fee £159 – £75: Andrew Crerar (Panmure GC), Darren Parris (North Foreland GC), Jack Heginbotham (Long Ashton GC), Paul Thomas (Newport GC), Ryan Crowley (Clevedon GC), Tom Atkinson (Heswall GC)

Green Fee £74 & Under: Andy Jones (Redditch GC), Giuseppe Licata (Filton GC), James Flesher (Dunston Hall), Luke Allen (Hickleton GC), Ian Parker (Knebworth GC)

Greenkeeper of the Year: 

Green Fee Over £160: Angus Macleod (Belfry – Brabazon course), Craig Bayne (Fairmont St Andrews), David Feeney (Portstewart GC), Eoin Riddell (Royal Dornoch GC), Martin Lehane (Mount Juliet Estate), Scott Fenwick (Gleneagles)

Green Fee £159 – £75: Gary Nicoll (Panmure GC), James Braithewaite (Long Ashton GC), John Plummer (Carton House), Mike Bush (St Mellion Estate), Niall Sandie (Dunbar GC)

Green Fee £74 & Under: Iain Ritchie (Seapoint Golf Links), Matt Aplin (Goring & Streatley GC), Neil Robson (Harpenden GC), Rob Patten (Dunstable Downs GC), Steve Pickering (Hickleton GC)

Golf Operations Team of the Year:  

Green Fee Over £160: Ballybunion GC, JCB G&CC, Fairmont St Andrews, Mount Juliet Estate, The Grove

Green Fee £159 – £75: Forest of Arden, Golf at Goodwood, Hanbury Manor, Panmure GC, Rockliffe Hall

Green Fee £74 & Under: Dunston Hall, Hurtmore GC, Knebworth GC, Portal, The Heron CC

Golf Manager of the Year:  

Green Fee Over £160: Joel Westwell (The Grove), John Eggleston (Ballybunion GC), Mark Addison (JCB G&CC), Matt Sandercock (Mount Juliet), Sean Graham (Foxhills Club & Resort)

Green Fee £159 – £75: Chris Reeve (The Belfry Resort – PGA National), David Brodie (Panmure GC), Fraser Liston (Forest of Arden), Gary Beves (Golf at Goodwood), Tom West (Rockliffe Hall)

Green Fee £74 & Under: Ian Orrell (Wychwood Park), Mark Bierton (Knebworth GC), Matt Bradley (Belton Woods), Peter Briggs (Dunston Hall), Sean O’Regan (The Heron CC)

Event Partners