Month: March 2025

59club Uk and Ireland are delighted to announce an exciting new partnership with CHOPS Hospitality, uniting two organisations that share a deep commitment to service excellence.

CHOPS Hospitality’s expertise, both Front of House and Back of House, in premium dining, service training and hospitality operations aligns seamlessly with 59club’s performance management and benchmarking solutions.

“We know from experience the challenges which exist in delivering outstanding experiences within Food and Beverage. Creating the right environment, employing, training and retaining high quality employees, having the vision to create interesting events and promotions and doing it all in a way which delivers financial goals can be incredibly difficult. I know that Lauren and Julian at CHOPS can add significant value to 59club venues and look forward to working together in the creation of thought-provoking educational content and the provision of additional support opportunities for our partner venues”. Will Hewitt – GM 59club UK

“We are proud to partner with 59club, an organisation that, like us, strives to set the gold standard in hospitality. Together, we are committed to raising the bar and ensuring that 59club’s network of partner venues receive nothing short of the best in service and operational excellence”Lauren Bennett and Julian Prosser – CHOPS Hospitality

This partnership represents a dynamic step forward for both companies, reinforcing a mutual dedication to innovation, quality and guest satisfaction. We look forward to working together to drive success, elevate experiences and set new industry benchmarks.

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March 11, 2025 – Pacesetter Technology, a leading innovator in mobile technology for private clubs, has announced a strategic partnership with 59club, the industry’s customer service management specialist. The collaboration is driven by a shared mission: helping clubs elevate their customer experience through cutting-edge technology and data-driven insights.

By integrating Pacesetter’s advanced mobile solutions with 59club’s industry-leading analytics and training programs, this partnership will set a new standard for club operations and customer experience. Club leaders will gain real-time access to key performance data, training materials, and access to industry events, enabling them to make more informed decisions and deliver exceptional service.

“I am so excited to start this partnership with Pacesetter,” said Simon Wordsworth, Founder of 59club. “Their product and aspirations match exactly what 59club is all about. Over the next few years, the mobile experience delivered by Pacesetter will dramatically change the way our clients interact with 59club. We will be able to support our venues as they strive for excellence by providing mobile access to results, events, training materials, and much more. In addition, 59club will look to support Pacesetter clients with the data they need to be the best club for their members, and the best employer possible. This partnership is just a perfect match—two companies at the top of their fields, striving for better.”

Pacesetter Technology’s innovative mobile solutions are already transforming club experiences, enhancing personalization, and streamlining operations. By joining forces with 59club, clubs will have unprecedented access to both cutting-edge technology and world-class training resources, allowing them to raise service levels and drive member and guest satisfaction.

“We’re thrilled to partner with 59club,” said George Stavros, CEO of Pacesetter Technology. “Our technology, coupled with the deep industry knowledge and training from the team at 59club, is a perfect fit. Aligning our shared values exponentially helps us both raise the bar on the member experience.”

This partnership underscores both companies’ long term commitment to innovation and service excellence, ensuring that golf clubs & resorts have the tools and insights necessary to thrive in a competitive landscape.

• For more information about Pacesetter Technology, visit www.pacesettertechnology.com. To learn more about 59club, visit www.59club.com.

Click here to view more images from the 59club UK & Ireland Service Excellence Awards 2025

Resorts and Clubs from across the UK & Ireland came together at The Double Tree by Hilton at Stadium MK on the 13^th  of March 2025, as 59club UK and Ireland recognised the outstanding Venues, Teams and Individuals in the Golf, Leisure and Spa industry.

59club’s prestigious accolades are awarded based on scores from their impartial mystery shopping audits, evaluating the guest, club member, and prospective member experience according to 59club’s objective benchmarking criteria.

With awards spanning 13 categories recognising service excellence – in management, sales, service, operations, retail, spa, golf course management, and food & beverage – 59club continues to honour the best performances across venue of all sizes and profiles, segmenting their main individual award titles into three tiers based on a properties average green fee rate.

Will Hewitt, General Manager of 59club UK, commented:

“It is essential to celebrate those who go above and beyond to provide outstanding experiences for their members and guests. With over 250 venues now working with 59club in this region, those nominated for an award really are some of the very best in our business and we are delighted to recognise their performance on this special night.”

The evening honoured some incredible achievements with Ballybunion retaining their title of Ultimate Members Club for the second consecutive year.

The Grove claimed Ultimate Resort, and also saw Joel Westwell named Golf Manager of the year, alongside his team who collected Golf Operations Team of the year.

A number of Irish venues were honoured with Eddie Devane and Martin Lehane from Mount Juliet winning F&B Manager of the Year and Greenkeeper of the year in their respective categories, together with John Dwyer of Royal Dublin who was named Retail Manager of the Year.

Wales and the South West were also well represented with Paul Thomas from Newport GC and Giuseppe Licata from Filton GC claiming retail awards and Mike Bush from St Mellion celebrating retaining the greenkeeping team of the year award for the resort.

The two outstanding individual performers which nobody seems able to surpass remain Glen McNaughton from Long Ashton GC, who retained the title of Food and Beverage Manager of the Year for a sixth consecutive year and Matt Aplin from Goring and Streatley GC who was named Greenkeeper of the Year for a seventh consecutive year, both quite remarkable.

The celebrations concluded with the prestigious 59club Flag Designations, recognising clubs and resorts that strive for excellence, in both customer experience and the facilities they afford their members and guests.

Beyond the UK & Ireland, 59club has already celebrated service excellence in the USA, Canada & the Middle East & Africa, with Europe, Asia and Australia set to crown their award winners in the coming months, further reinforcing 59club’s global commitment to elevating customer service standards across the golf, leisure & hospitality industry.

The pinnacle of these awards will see a number of regional winners invited to represent their club and Country at 59club’s first ever Global Awards, taking place later this summer at World renowned The Belfry Hotel & Resort, in the UK.

With another successful year in the books, the 59club UK and Ireland Service Excellence Awards once again showcased the very best in the industry, setting a high standard for the future.

A full list of award winners from the 2025 Service Excellence Awards are featured below:

Leading Spa Experience: Eden Hall 

Leading Individual Corporate Golf Day Sales Performance: Luke Speed (The Belfry Resort) 

Leading Individual Golf Membership Sales Performance: Helen Roseberry (Ramside Hall) 

Golf Membership Sales Team of the Year: Forest of Arden

Leading Individual Golf Sales Performance: Gareth Evans (Macdonald Hotels) 

Leading Individual Leisure Membership Sales Performance: Connah Beesla-McGarry (Branston G&CC) 

Leisure Membership Sales Team of the Year: The Belfry Resort

Food & Beverage Manager of the Year:   

Green Fee Over £160: Eddie Devane (Mount Juliet) 

Green Fee £159 – £75: Glenn McNaughton (Long Ashton GC) 

Green Fee £74 & Under: F&B Team (Knebworth GC)

Golf Retail Manager of the Year:  

Green Fee Over £160: John Dwyer (Royal Dublin GC) 

Green Fee £159 – £75: Paul Thomas (Newport GC) 

 Green Fee £74 & Under: Giuseppe Licata (Filton GC) 

Greenkeeper of the Year:  

Green Fee Over £160: Martin Lehane (Mount Juliet) 

Green Fee £159 – £75: Mike Bush (St Mellion Estate) 

Green Fee £74 & Under: Matt Aplin (Goring & Streatley GC) 

Golf Operations Team of the Year:   

Green Fee Over £160: The Grove

Green Fee £159 – £75: Rockliffe Hall

Green Fee £74 & Under: The Heron CC

Golf Manager of the Year:   

Green Fee Over £160: Joel Westwell (The Grove) 

Green Fee £159 – £75: Tom West (Rockliffe Hall) 

Green Fee £74 & Under: Sean O’Regan (The Heron CC) 

My59 Service Excellence Award

Clandon Regis Golf Club, Farleigh Golf Club, Long Ashton Golf Club, Prestbury Golf Club, The Belfry Resort

Ultimate Resort 2025

The Grove

Ultimate Members Club 2025

Ballybunion Golf Club

Gold Flag Resort 2025

Carton House, Fairmont St Andrews, Forest of Arden, Foxhills Club & Resort, Gleneagles, Mount Juliet Estate, Rockliffe Hall, The Belfry Hotel & Resort, The Grove, The K Club, The Mere Resort

Gold Flag Members Club 2025 

Ballybunion Golf Club, Brocket Hall, Conwy Golf Club, Crail Golfing Society, Dunbar Golf Club, Frilford Heath Golf Club, Gailes Links, Golf at Goodwood, Gullane Golf Club, Hanbury Manor, Marriott Hotel & Country Club, Harpenden Golf Club, Hickleton Golf Club, Hollinwell Golf Club, JCB Golf & Country Club, Knebworth Golf Club, Ladybank Golf Club, Long Ashton Golf Club, Moor Park Golf Club, Newport Golf Club, Panmure Golf Club, Portstewart Golf Club, Redditch Golf Club, Richmond Golf Club, Royal Cinque Ports Golf Club, Royal Dornoch Golf Club; Royal Dublin Golf Club, The London Golf Club, The Royal Automobile Club

Silver Flag Resort 2025 

Barnham Broom, Belton Woods Hotel, Spa & Golf Resort, Bowood Hotel, Spa & Golf Resort; Cameron House, Dunston Hall Hotel, Spa & Golf Resort, Slaley Hall Hotel, Spa & Golf Resort, St Mellion Estate, Wychwood Park

Silver Flag Members Club 2025

Branston Golf & Country Club, Castle Royle, China Fleet Country Club, Clevedon Golf Club, Copt Heath Golf Club, East Herts Golf Club, Enville Golf Club, Essendon Country Club, Filton Golf Club, Goring & Streatley Golf Club, Goswick Golf Club, Hesketh Golf Club, Heswall Golf Club, Hindhead Golf Club, La Moye Golf Club, Rotherham Golf Club, Royal Ascot Golf Club, Seapoint Golf Links, Stanton on the Wolds Golf Club, Stirling Golf Club, Stoneham Golf Club, Sundridge Park Golf Club, Teignmouth Golf Club, The Astbury Golf Lodge Lodge and Resort, The Nottinghamshire Golf  Country Club, The Warwickshire, Woodsome Hall Golf Club

Bronze Flag Resort 2025 

Forest Pines Hotel, Spa & Golf Resort; Macdonald Portal Hotel, Golf & Spa, Oulton Hall Hotel, Spa & Golf Resort, The Telford Hotel, Spa & Golf Resort, The Vale Resort 

Bronze Flag Members Club 2025

Benton Hall Golf & Country Club, Bulbury Woods Golf Club, Castleknock Golf Club, Clandon Regis Golf Club, Coventry Golf Club, Crane Valley Golf Club, Essendon Golf Club, Farleigh Golf Club, Hurtmore Golf Club, Lichfield Golf & Country Club, Nizels Golf & Country Club, North Foreland Golf Club; Redditch Golf Club, Stockport Golf Club, Teignmouth Golf Club, The Club at Cams Hall, The Essex Golf & Country Club, The Heron Country Club, Vale Royal Abbey, Windlesham Golf Club, Witney Lakes Resort